有關酒店英文道歉信3篇
在學習、工作生活中，道歉信使用的情況越來越多，道歉信可以幫助我們消除誤會，增進友誼和信賴。相信許多人會覺得道歉信很難寫吧，下面是小編幫大家整理的酒店英文道歉信3篇，希望對大家有所幫助。
酒店英文道歉信 篇1
Mr. Ulrich Niemann.
Director
People-People Exchange Co.
Dear Sir or Madam: Friday 22nd September
Many thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you on his behalf.
Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future.
I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.
It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper.
We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one nights complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I will gladly make the necessary arrangements on your behalf along with any specific requirements you may have.
My apologies once again and I look forward to welcoming you back to China world Hotel in the near future.
Regards
Alfred Zhuang
Front Office Manager
酒店英文道歉信 篇2
Dear XXX:
We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company .We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home .For this , we said we were sorry again .And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday . Best regards! Wang Hao Manager
酒店英文道歉信 篇3
Dear Mr. Li
It has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999
Your experience was one of difficulty.
I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.
Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.
Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.
Sincerely,
Alfred Zhuang
Front Office Manager
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