如何寫客戶道歉信
如何寫客戶道歉信
You had an appointment with your friend last Friday. Unfortunately, you did not keep the appointment because your mother fell ill at that time. Write a letter to your friend to:
1.apologize for not attending the appointment as planned,
2.explain why you could not meet him/her that day,
3.make suggestion for another appointment next time.
Dear Linda,
稱呼：寫給關系親密的個人
I am excessively sorry to say that I had failed to keep the appointment that we made last Friday.
Now, I am writing you this letter of apology to show my deep regret.
Please accept my sincere apology. I hope you will understand me and excuse me for my failure to turn up.
第一句是本段的中心句，直接道出道歉的原因。
(積累：I am excessively sorry to do …; fail to do …; make an appointment)
第二句展開道歉，真誠的表達自己的歉意。
(積累： letter of apology)
第三、四句表達自己希望對方接受歉意。
(積累：excuse … for …; turn up)
The reason for my absence was that my mother fell ill at that time.
I had no way out because I had to send her to hospital and look after her.
Therefore, it’s not in my power to meet you.
第一句是本段的中心句，綜述寫信人出現過失的原因。(積累：The reason for … was that…; fall ill)
第二句是本段中心句的展開，講述當時的處境和情況。
第三句承接上一句，表述事實面前的不可抗力。進一步澄清出現過失的原因。
(積累：in one’s power)
Naturally, I want to suggest that we should make another appointment next time.
I shall be obliged if you will kindly write and tell me when and where you will be at convenience.
We may meet again and I hope to see you soon.
第一句提出下次見面的建議。
(積累：suggest表示“建議”，后接從句用should+動詞原形)
第二句是征詢對方下次見面的具體地點和時間。
(積累：be obliged; at convenience)
最后一句期待下次見面。禮貌收尾
Yours sincerely,
Li Ming
信件結尾和署名
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